PRIVACY POLICY
Last updated: 10 September 2026
City HR UK respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use and protect personal information when you visit or use our website.
1. Who we are
This website is operated by City HR UK.
If you have any questions about this Privacy Statement or how we handle your personal information, please contact us using the contact details provided on our website.
2. Information we collect
We may collect personal information that you provide to us when you contact us or use our website.
This may include:
- Your name
- Email address
- Telephone number
- Company or organisation details
- Information included in your enquiry or message
- Any other information you choose to provide
We may also automatically collect certain technical information when you visit our website, including information about your device, browser and how you interact with our website.
3. Contact forms
When you submit a contact form on our website, we collect the information you provide so that we can respond to your enquiry and provide information about our services.
The information submitted through our contact forms may include your name, email address, telephone number, company details and the contents of your message.
We use this information to:
- Respond to your enquiry
- Communicate with you about your request
- Provide information about our services
- Take steps at your request before entering into a business relationship
- Maintain appropriate records of enquiries
We do not sell or rent contact-form information to third parties.
We may use trusted service providers to operate our website, hosting, email and contact-form systems. These providers may process information on our behalf where necessary to provide their services.
4. Google Analytics 4
We use Google Analytics 4 (GA4) to understand how visitors use our website and to help us improve our website, content and services.
GA4 may collect information such as:
- Pages visited
- How visitors navigate and interact with our website
- Approximate geographical information
- Device and browser information
- Referral information
- Website events and interactions
Google Analytics uses cookies and similar technologies to collect this information.
Google Analytics is an optional service and is only activated where you have provided consent through our cookie consent banner.
If you reject analytics cookies, Google Analytics will not be used for your visit.
You can change or withdraw your analytics cookie preference at any time through our cookie settings.
5. Cookies
Our website uses essential cookies that are necessary for the website to function correctly.
We may also use optional analytics cookies for Google Analytics 4.
When you first visit our website, you will be given the option to accept or reject optional analytics cookies.
For more information about the cookies used on our website and how you can manage your preferences, please see our Cookie Policy.
6. How we use your information
We may use personal information to:
- Respond to enquiries
- Provide and manage our services
- Communicate with you
- Improve our website and services
- Understand website usage and performance
- Maintain business and enquiry records
- Comply with legal and regulatory obligations
- Protect our website and systems
We will only process your personal information where we have a lawful basis to do so.
7. Lawful basis for processing
Depending on the circumstances, we may process personal information because:
- You have provided consent
- Processing is necessary to respond to an enquiry or take steps at your request
- Processing is necessary for our legitimate interests
- Processing is necessary for us to comply with a legal obligation
Where we rely on consent, you may withdraw your consent at any time.
8. Sharing your information
We do not sell your personal information.
We may share information with trusted third-party service providers where this is necessary to operate our website, respond to enquiries, provide our services or maintain our systems.
These may include website hosting providers, email providers, contact-form services and analytics providers.
Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
9. Google
Where you consent to Google Analytics, information about your use of our website may be processed by Google.
Google may process information in accordance with its own privacy policies and terms.
For further information, please refer to Google’s privacy documentation.
10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to meet legal, accounting or reporting requirements.
Information submitted through our contact forms may be retained for as long as necessary to deal with your enquiry and maintain appropriate business records.
11. Your data protection rights
Under applicable data protection law, you may have rights including:
- The right to request access to your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to request restriction of processing
- The right to object to certain processing
- The right to withdraw consent where processing is based on consent
- The right to data portability in certain circumstances
If you wish to exercise any of these rights, please contact us using the details provided on our website.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled inappropriately.
12. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no online service can be guaranteed to be completely secure.
13. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to this Privacy Statement
We may update this Privacy Statement from time to time to reflect changes to our website, services, legal requirements or privacy practices.
Any updates will be published on this page with a revised “Last updated” date.
15. Contact us
If you have any questions about this Privacy Statement, how we use your information, or wish to exercise your data protection rights, please contact City HR UK using the contact details provided on our website.